Shipping Policy

Pinnacle Garage USA

Pinnacle Garage USA ships aftermarket automotive parts and accessories throughout the United States, with additional destinations available upon approval.

1. Free Shipping

We offer free standard shipping to eligible addresses within the contiguous 48 United States.

Additional shipping charges apply to destinations including:

• Hawaii

• Alaska

• Puerto Rico

• APO/FPO addresses

• International destinations

Customers shipping to these locations should contact our support team for a shipping quote before ordering.

2. Order Processing

In-stock orders are typically processed within 1–3 business days.

Business days exclude weekends and recognized shipping holidays.

Processing times may vary due to inventory availability, order verification, oversized merchandise, or fulfillment requirements.

Custom-painted, custom-built, special-order, and backordered products may require additional processing time. Estimated timelines will be provided where applicable.

Orders are subject to inventory confirmation and fulfillment availability.

3. Shipping Carriers

We use shipping providers including FedEx, UPS, and freight transportation companies.

The carrier selected will depend on product dimensions, weight, delivery destination, and shipping requirements.

Tracking information will generally be provided once the order has been prepared and accepted for shipment.

4. Wheel Shipments

Sets of four wheels may be packaged and shipped as multiple individual boxes.

Each wheel may have its own tracking number and shipping updates.

Packages belonging to the same order may arrive on different dates.

A partial delivery does not necessarily mean that merchandise is missing. Customers should review all available tracking numbers before reporting an incomplete shipment.

5. Oversized and Freight Shipments

Large automotive parts, including bumper conversion kits and oversized body panels, may be transported by freight carrier.

Freight deliveries may require a scheduled delivery appointment and an adult signature.

For residential freight shipments, the carrier may contact the customer directly to schedule delivery.

Commercial delivery locations are recommended for oversized merchandise when available.

Please ensure that an authorized recipient is available during the scheduled delivery appointment.

6. Shipping Estimates

Delivery estimates are provided for convenience and are not guaranteed unless a specific guaranteed service is expressly purchased and confirmed.

Shipping delays may occur due to carrier operations, weather, holidays, incorrect addresses, or other circumstances outside our direct control.

Contact our support team if you require expedited shipping before placing your order.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an address requires correction after an order has been shipped, additional carrier fees may apply.

Address changes cannot be guaranteed once a shipment has entered transit.

Orders returned due to incorrect addresses, refusal of delivery, or unsuccessful delivery attempts may be subject to applicable return shipping costs and properly disclosed fees.

8. Shipping Damage

Please inspect packages immediately upon delivery.

If visible damage is discovered:

• Photograph the outer packaging and shipping label.

• Photograph the damaged product and protective packaging.

• For freight shipments, note visible damage on the delivery receipt when possible.

• Retain all packaging materials.

• Contact Pinnacle Garage USA promptly.

Do not paint, install, or modify visibly damaged merchandise before contacting us.

We will review the documentation and coordinate with the shipping carrier or supplier as appropriate.

9. Missing or Lost Packages

If tracking indicates a package is delayed, lost, or incorrectly delivered, contact our customer support team.

We may initiate a carrier investigation, request delivery confirmation, or assist with a shipping claim.

Lost or missing shipment claims will be reviewed based on tracking information, carrier documentation, and applicable consumer protection requirements.

10. International Shipping

International shipments may be subject to customs duties, import taxes, brokerage fees, and other destination-country charges.

These charges are the customer's responsibility unless expressly stated otherwise during checkout.

International orders may require additional verification or a separate shipping quotation.

11. Shipping Contact Information

Pinnacle Garage USA

13453 Brooks Dr

Baldwin Park, CA 91706

Email: support@pinnaclegarageusa.com

Phone: (626) 814-1350

Website: https://pinnaclegarageusa.com