Return & Refund Policy

Pinnacle Garage USA

At Pinnacle Garage USA, we strive to provide quality aftermarket automotive products and a reliable shopping experience. Please review our return and refund policy before placing an order.

1. 30-Day Return Policy

We accept eligible return requests within 30 calendar days of the confirmed delivery date.

To qualify for a return, all items must meet the following conditions:

• Unused, uninstalled, and unmounted.

• Unpainted, unmodified, and unaltered.

• In original condition with all included components, hardware, and accessories.

• Returned in the original packaging, including protective materials.

• Free from damage, scratches, installation marks, or alterations caused after delivery.

All returns require prior authorization from Pinnacle Garage USA.

2. Restocking Fees

Approved returns may be subject to a restocking fee based on the product and the terms disclosed at purchase.

Products advertised with a 15% restocking fee will be subject to that rate for eligible customer-initiated returns.

Other products, including oversized wheels, body components, and special merchandise, may have different disclosed restocking terms.

Any applicable restocking fee will be communicated before the customer completes an authorized return and must be consistent with the terms applicable to the original purchase.

Restocking fees generally apply to discretionary returns, including purchases no longer wanted, mistaken selections, or customer ordering errors.

Restocking fees will not apply to verified defective, damaged, or incorrectly shipped merchandise where Pinnacle Garage USA is responsible for the issue.

3. Non-Returnable Products

The following items are generally ineligible for discretionary returns:

• Wheels that have been mounted with tires or installed on a vehicle.

• Bumpers, grilles, lips, or body components that have been painted, drilled, sanded, cut, or modified.

• Seats that have been installed, used, or altered.

• Steering wheels or interior parts that have been installed or modified.

• Custom-painted, custom-built, or special-order products.

• Products missing original components or packaging.

• Products returned without prior authorization.

These restrictions do not eliminate any rights customers may have for defective, damaged, or incorrectly supplied products under applicable law.

4. Aftermarket Wheels and Fitment

Customers are responsible for verifying vehicle compatibility before purchasing.

Important fitment specifications include wheel diameter, width, offset, bolt pattern, center bore, brake clearance, tire dimensions, and suspension modifications.

Aftermarket wheels may require hub-centric rings, spacers, adapters, or vehicle-specific hardware, depending on the application.

Customers should test-fit wheels before mounting tires.

Wheels that have been tire-mounted or installed are not eligible for discretionary returns.

5. Aftermarket Bumpers and Body Kits

Aftermarket bumpers, conversion kits, lips, grilles, diffusers, fenders, and other body components may require additional preparation or adjustment.

Professional installation is strongly recommended.

Customers must perform a complete test fit before painting, sanding, drilling, cutting, or permanently installing the product.

Some installations may require adjustments to brackets, mounting points, parking sensors, wiring, washer systems, or other vehicle-specific components.

Painted or modified products cannot ordinarily be returned for fitment-preference issues after modification.

If a product appears defective or incorrect, contact us before modifying it.

6. Return Shipping Costs

Customers are responsible for return shipping costs for discretionary returns.

Original outbound shipping charges are non-refundable where permitted by applicable law. For orders advertised with free shipping, actual outbound freight costs may be deducted from a discretionary return refund only where this was properly disclosed as part of the applicable purchase terms.

Pinnacle Garage USA does not provide replacement packaging for returns.

Customers must adequately package the merchandise to prevent damage during return transportation.

For verified incorrect, defective, or damaged merchandise, please contact us first so we can determine the appropriate remedy and shipping arrangements.

7. Damaged, Defective, or Incorrect Items

Inspect your order immediately upon delivery.

If your merchandise arrives damaged, defective, incomplete, or incorrect, please contact us promptly at support@pinnaclegarageusa.com.

Include your order number, a description of the issue, and clear photographs of the item, shipping carton, packaging, and shipping label.

Do not discard the packaging or install, paint, or modify the affected product before receiving instructions.

We will review the information and work toward an appropriate replacement, repair, return, or refund based on the circumstances and applicable law.

8. Refund Processing

Once an authorized return is delivered to our facility, it will be inspected.

If approved, the applicable refund will be issued to the original payment method, less any properly disclosed and applicable deductions.

Payment providers and financial institutions may require additional time to post refunds.

We reserve the right to decline discretionary returns that fail to satisfy the stated eligibility requirements.

9. Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders that have not entered fulfillment or shipping may be eligible for cancellation, but cancellation requests cannot be guaranteed.

Once an order has shipped, cancellation is no longer available and the transaction must be handled under the applicable return policy.

Custom-built, custom-painted, and special-order products may not be eligible for cancellation once production or procurement has started, subject to applicable law.

10. Return Authorization

To initiate a return, contact:

Pinnacle Garage USA

Email: support@pinnaclegarageusa.com

Phone: (626) 814-1350

Website: https://pinnaclegarageusa.com

Please do not ship products back without receiving return instructions.

Nothing in this policy limits mandatory consumer rights under applicable law.